Our client, a leading company in the fintech industry is seeking interested and qualified persons to assist with the operations of the company as a COUNTRY MANAGER.

ROLE PROFILE

The successful candidate will be responsible for providing premier client management service to the company’s customers in Western and Central Africa on a regular basis.

He or she will perform the following duties as well:

DUTIES/RESPONSIBILITIES

• Identify development potential in existing accounts by studying current business, interviewing key customer personnel and identifying and evaluating additional needs, analysing opportunities and closing Statement of Works (SOWs).
• Develop sales by generating leads, making presentations, explaining product and service enhancements additions, and introducing new products and services to existing clients as well as prospective clients.
• Screens potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities
• Contribute information to sales strategies by evaluating current product/service results, identifying needs to be filled, monitoring competitive products, analysing and relaying customer reactions.
• Liaise with product team and seek partnerships from regional/local firms who are providing services/products that are complimentary in nature.
• Manage partners effectively to the maximum advantage of the company.
• Be aware of new products and try to cross-sell the same to clients.
• Establish effective relationships with all internal Units including IT, Customer and Solution Design, Projects, Operations, Finance, and the Personalization Unit.
• Support the relationships with customers to be a trusted partner.
• Effectively escalate on customers’ behalf within the company and ensure the issue is resolved promptly.
• Provide input and participate in new product development.
• Conduct progress meetings with relevant accounts.

EDUCATION/EXPERIENCE

• A minimum of a Bachelor’s degree in any relevant field.
• Must have a minimum of 4 years working experience in Account Management in the payments industry or similar aspects of financial services; Middle East experience highly desirable.
• Proven Account/Sales management experience in dealing with high-net-worth clients.

REQUIREMENTS

• Should have excellent sales lead generation and pipeline management experience.
• Must have knowledge in card systems and products.
• Must have prior customer service experience.
• Excellent English, French, and/or Arabic language skills are highly desirable.
• Must have strong cultural awareness and knowledge.
• Must be proficient in Microsoft Office Suite.
• Outstanding interpersonal, leadership, and teamwork skills.
• Excellent communication skills, both verbal and written.
• Strong organizational and time-management skills.
• Should have strong analytical and problem-solving skills.