Our client, a leading healthcare non-governmental organisation in Ghana, is seeking an experienced and results-driven Territory Supervisor for its Northern Sector.

ROLE PROFILE

The ideal candidate will deliver the territory’s approved sales, distribution, and access objectives through effective field leadership and direct key account management. The role coaches Medical Detailers, develops distributors and institutional customers, and improves product availability, customer service, and sales reporting reliability. The Northern Sector covers the Ashanti, Bono, Bono East, Ahafo, Northern, Savannah, North East, Upper East, and Upper West regions, with key accounts in Kumasi, Sunyani, Techiman, Tamale, Bolgatanga, and Wa.

DUTIES/RESPONSIBILITIES

• Develop quarterly territory plans and monthly product and account forecasts, and translate approved objectives into individual detailer targets.
• Segment accounts by demand, potential, service needs, and credit risk, and recommend changes in routes, staffing, and distributor support.
• Supervise Medical Detailers through weekly reviews, joint customer visits, and documented coaching.
• Agree individual development plans, support on-boarding and probation reviews, and address performance gaps with the Head of Social Marketing and HR.
• Approve routine route plans and monitor travel, attendance, and responsible use of vehicles, fuel, and company assets.
• Own a defined portfolio of distributors, wholesalers, pharmacy groups, and public or private institutional accounts, maintaining account plans and relationship records.
• Lead account reviews, develop growth and replenishment plans, and negotiate proposals within approved pricing and commercial limits.
• Coordinate quotations, approved tenders, order fulfilment, and complaint resolution with Finance, Supply Chain, and technical teams.
• Monitor distributor and priority outlet stock, availability, and expiry exposure, applying first-expiry-first-out.
• Support customer on-boarding and credit assessment, follow up on receivables, and escalate overdue accounts without making unauthorised credit commitments.
• Coordinate approved campaigns, merchandising, and retail activation, and arrange provider education with qualified facilitators.
• Validate weekly and monthly sales reports against invoices and distributor records, and maintain accurate account databases and batch records.
• Report competitor activity, customer feedback, demand trends, and stock risks, and submit forecasts and recovery actions.
• Organise travel clusters and distributor replenishment routes for widely dispersed accounts.
• Uphold the organisation’s values, safeguarding, confidentiality, and client-centred care, and escalate product quality, adverse event, and safeguarding concerns promptly.

EDUCATION/EXPERIENCE

• A first degree in Pharmacy, Biochemistry, Biological Sciences, or a related health or science discipline. A relevant commercial degree with substantial pharmaceutical sales experience may also be considered.
• Evidence of sales growth, field coaching, distributor management, and institutional account development.
• Experience in sexual and reproductive health is an advantage.
• Strong Excel and sales analysis skills, and experience using CRM or reporting systems.
• Ability to prepare forecasts and account plans.
• A valid driving license and willingness to travel extensively.

REQUIREMENTS

• Strong field leadership and coaching skills
• Key account planning and management skills
• Excellent negotiation skills
• Sound financial and commercial judgement
• Stock and credit discipline
• Strong analytical and problem-solving skills
• Clear communication and stakeholder relationship management skills
• High level of integrity, ethics, and professionalism