Vacancies
OPERATIONS MANAGER (BACK-OFFICE SUPPORT)
full-time Greater Accra 20 Jan 2025
Our client, a provider of shared infrastructure sites to the telecommunications industry is seeking to hire an individual to assist with the company’s operations as an Operations Manager, Back Office Support.
ROLE PROFILE
The selected candidate will be accountable for optimising the operational functions that support the company’s core activities related to operations and tower infrastructure. The selected candidate will see to operational efficiency, team management and development compliance, customer and stakeholder support data management and regulatory adherence.
DUTIES / RESPONSIBILITIES
- Enhance the efficiency and productivity of back-office operations.
- Operations network infrastructure and risk management.
- Streamline workflow processes and implement best practices.
- Monitor and analyse performance metrics to identify areas for improvement.
- Ensure timely completion of all back-office tasks.
- Identify and mitigate operational risks to ensure business continuity.
- Prepare preventive maintenance plans at the end of every month.
- Follow up to ensure that preventive maintenance schedules are adhered to.
- Conduct risk assessments and develop mitigation strategies.
- Implement risk management policies and procedures.
- Monitor and report on risk-related issues.
- Lead, develop, and motivate the field operations team to achieve high performance.
- Conduct regular performance reviews and provide constructive feedback.
- Foster a collaborative and positive work environment.
- Ensure all back-office operations comply with relevant regulations and company policies.
- Keep updated with industry regulations and compliance requirements.
- Implement and monitor compliance procedures.
- Conduct regular audits to ensure adherence to policies.
- Prepare and submit relevant operations reports.
- Provide excellent support to internal and external customers and stakeholders.
- Address and resolve customer and stakeholder inquiries and issues promptly.
- Coordinate with field operations to ensure seamless service delivery.
- Maintain positive relationships with key stakeholders.
- Prepare and present reports on back-office performance to the business.
- Ensure accurate data management and reporting to support decision-making.
- Maintain and update databases with accurate and up-to-date information.
- Generate regular reports on operational metrics and key performance indicators (KPIs).
- Analyse data to provide insights and recommendations for improvement.
- Oversee the implementation and maintenance of back-office software and system
EDUCATION / EXPERIENCE
- A minimum of a Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Must have a proven experience of 5 years in a similar operations management role within the telecommunications or infrastructure industry.
- Demonstrated track record of successfully leading operational teams and achieving operational goals.
- Experience with Enterprise Resource Planning (ERP) systems and other relevant software applications.
- Certification in project management or operations management (e.g., PMP, Six Sigma) is desirable.
REQUIREMENT
- Ability to lead and manage a team, providing direction, motivation, and guidance to achieve departmental goals.
- Experience in overseeing operational processes, including billing, invoicing, procurement, vendor management, and administrative functions
- Proven ability to identify inefficiencies, implement process improvements, and streamline workflows to enhance operational efficiency and effectiveness.
- Strong analytical skills to interpret data, monitor key performance indicators (KPIs), and make data-driven decisions to improve operational performance.
- Ability to identify issues, analyse root causes, and develop effective solutions to resolve operational challenges and mitigate risks.
- Strong organisational and time management skills to prioritise tasks, meet deadlines, and manage multiple projects simultaneously.
- Understand regulatory requirements and compliance standards relevant to telecommunications or infrastructure operations.
- Committed to provide excellent customer service and maintain positive relationships with clients, vendors, and stakeholders.
- Ability to adapt to changing priorities, business needs, and industry trends to drive continuous improvement and innovation within the organization.
- Ability to think strategically and contribute to the development and implementation of long-term operational strategies that support the company’s growth and objectives.
- Experience in identifying and managing operational risks, implementing risk mitigation strategies, and ensuring compliance with safety and security standards.
- Must be a strategic thinker with a proactive and results-oriented mindset.
- Must have integrity and professionalism, with a commitment to ethical business practices.
- Resilience and ability to perform effectively under pressure.
- Must be a team player with strong interpersonal skills and a collaborative approach.
- Must possess an innovative mindset, continuously seeking opportunities for improvement.