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COUNTRY MANAGER

full-time Liberia 18 Apr 2024

Our client, a leading company in the fintech industry is seeking interested and qualified persons to assist with the operations of the company as a COUNTRY MANAGER.

ROLE PROFILE

The successful candidate will be responsible for providing premier client management service to the company’s customers in Western and Central Africa on a regular basis.

He or she will perform the following duties as well:

DUTIES/RESPONSIBILITIES

  • Identify development potential in existing accounts by studying current business, interviewing key customer personnel and identifying and evaluating additional needs, analysing opportunities and closing Statement of Works (SOWs).
  • Develop sales by generating leads, making presentations, explaining product and service enhancements additions, and introducing new products and services to existing clients as well as prospective clients.
  • Screens potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities
  • Contribute information to sales strategies by evaluating current product/service results, identifying needs to be filled, monitoring competitive products, analysing and relaying customer reactions.
  • Liaise with product team and seek partnerships from regional/local firms who are providing services/products that are complimentary in nature.
  • Manage partners effectively to the maximum advantage of the company.
  • Be aware of new products and try to cross-sell the same to clients.
  • Establish effective relationships with all internal Units including IT, Customer and Solution Design, Projects, Operations, Finance, and the Personalization Unit.
  • Support the relationships with customers to be a trusted partner.
  • Effectively escalate on customers’ behalf within the company and ensure the issue is resolved promptly.
  • Provide input and participate in new product development.
  • Conduct progress meetings with relevant accounts.

EDUCATION/EXPERIENCE

  • A minimum of a Bachelor’s degree in any relevant field.
  • Must have a minimum of 4 years working experience in Account Management in the payments industry or similar aspects of financial services; Middle East experience highly desirable.
  • Proven Account/Sales management experience in dealing with high-net-worth clients.

REQUIREMENTS

  • Should have excellent sales lead generation and pipeline management experience.
  • Must have knowledge in card systems and products.
  • Must have prior customer service experience.
  • Excellent English, French, and/or Arabic language skills are highly desirable.
  • Must have strong cultural awareness and knowledge.
  • Must be proficient in Microsoft Office Suite.
  • Outstanding interpersonal, leadership, and teamwork skills.
  • Excellent communication skills, both verbal and written.
  • Strong organizational and time-management skills.
  • Should have strong analytical and problem-solving skills.

 

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