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RECOVERY OFFICER

full-time ACCRA 22 Apr 2025

Our client, a leading provider of vehicle subscription and rental services for commercial riders, is seeking a results-oriented and experienced individual to lead and manage recovery operations and debt collection strategies across its operational zones as a RECOVERY OFFICER.

ROLE PROFILE

The successful candidate will be responsible for ensuring timely and effective recovery of outstanding and delinquent loans, coordinating field activities, and maintaining compliance with internal policies and legal requirements. He or she will perform the following functions:

DUTIES/RESPONSIBILITIES:

  • Lead field-based recovery operations across all service locations to ensure prompt retrieval of company-owned vehicles from defaulting riders, including handling accounts with special payment terms or restructured agreements.
  • Coordinate daily recovery efforts, ensuring adherence to company policies, industry best practices, and local laws regulating asset repossession and financial recovery.
  • Handle complex and high-risk recovery cases, ensuring thorough documentation, timely escalation, and compliance with legal requirements.
  • Collaborate with legal teams, repossession agents, and external enforcement bodies to facilitate the efficient and lawful recovery of vehicles and other assets.
  • Oversee vehicle inspections, collateral assessments, and asset valuations during the repossession process, ensuring accurate reporting and accountability.
  • Negotiate repayment plans and settlements with defaulting riders and their guarantors, while tracking compliance with agreed terms and recovery milestones.
  • Analyze recovery performance data, detect inefficiencies or high-default patterns, and recommend actionable strategies for improving collection outcomes and reducing asset loss.
  • Supervise and support field recovery officers, providing training, mentorship, and input on recruitment and performance evaluations.
  • Manage relationships with external recovery and debt collection partners, ensuring cost-effective solutions and measurable impact on delinquent account resolution.
  • Generate and maintain regular reports on key recovery KPIs, financial impacts, audit results, and operational insights for internal stakeholders.
  • Maintain up-to-date recovery procedures and training materials, including onboarding guides tailored to the specific risks and operations of a rider-based asset service model.
  • Contribute to ongoing improvements in recovery policies, tools, and workflows, aligning with the company’s focus on operational excellence and customer accountability.
  • Participate in internal audits and cross-departmental projects, supporting initiatives aimed at risk mitigation, service enhancement, and compliance

EDUCATION/EXPERIENCE

  • Minimum of a Diploma or bachelor’s degree in business, Finance, Marketing or related discipline.
  • Minimum of 3 years relevant experience in collections, credit risk management or debt recovery.
  • Familiarity with CRM (Customer Relationship Management) and recovery management software is a plus.

REQUIREMENTS

  • Proven experience in debt collection, credit enforcement and negotiation.
  • Strong leadership and team management skills.
  • Solid understanding of legal frameworks and repossession laws.
  • Ability to work independently and manage multi-city recovery operations.
  • Strong interpersonal and conflict resolution skills.
  • Excellent verbal and written communication skills with effective time management and organizational skills.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and email/calendar tools (e.g. Outlook or Google Workspace).
  • Strong data analysis and reporting skills.
  • Ability to efficiently coordinate multiple tasks and priorities.
  • Must be able to demonstrate a high level of integrity, discretion and professionalism.
  • Strong understanding of financial forecasting and recovery budgeting.
  • Demonstrated ability to think creatively, embrace innovation, and adapt to changing circumstances and organizational needs.
  • Proven experience providing constructive feedback, coaching and mentoring to internal teams and external vendor representatives to improve performance and audit results.
  • Ability to understand, interpret, and consistently apply company policies and standard operating procedures.
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