Vacancies

FIELD OPERATIONS OFFICER

full-time ACCRA 22 Apr 2025

Our client, a company specialising in providing commercial riders with vehicle subscription and rental services, is looking to hire a reliable, smart, and dedicated individual to assist with the operations of the company in the capacity of a Field Operations Officer.

ROLE PROFILE

The successful candidate will be playing a key role in ensuring the smooth running of the company’s day-to-day operations. He/she will be overseeing field activities while ensuring the safety of champions/clients, lives, and company properties

DUTIES/RESPONSIBILITIES

• Respond to emergency calls from champions/clients
• Ensure champions/clients follow rules and regulations as prescribed in the contract
• Ensure the company’s properties are not in the custody of law enforcement agencies
• Liaise with the welfare officers concerning champions/clients
• Maintain a register of first aiders and ensure the adequate provision of first aid and welfare facilities
• Undertake daily safety inspections of the company’s properties
• Investigate or arrange for all accidents and near-misses to be investigated and prepare a report
• Develop and implement health, safety, and environmental policies and procedures
• Promote good health, safety, and environmental practices in the company
• Review the health, safety, and environment policy statements annually
• Develop, monitor, and implement effective risk assessment management strategies
• Consult with the management team and provide appropriate advice on best-practice policies and procedures
• Provide technical and administrative direction to all levels of the company in support of health and safety environment objectives
• Identify and advise on safety issues in the company operations
• Maintain accident statistics, analyse trends, and propose solutions where necessary
• Liaise with other organisations and relevant authorities, and provide assistance and cooperation concerning remedial actions
• Ensure organisation-wide commitment to environmental management
• Identify opportunities for continuous environmental improvement and implement programmes to deliver solutions
• Manage and control recycling and waste management procedures
• Develop and implement security policies, protocols, and procedures
• Control budgets for security operations and monitor expenses
• Plan and coordinate security operations for specific events and supervise security officers and guards
• Coordinate staff when responding to emergencies and alarms
• Plan, direct, and coordinate disaster preparedness training
• Design a plan to ensure preparedness in and procedures for emergencies
• Keep updated knowledge of federal, state, and local regulations that may affect emergency plans
• Analyse damage following accidents to identify ways of minimizing such damage and maximizing it as learning curves
• Oversee the safety program and provide strategies and risk assessment decisions to minimize injuries and protect equipment
• Participate in debrief meetings to evaluate the readiness of staff and the efficacy of emergency plans
• Assist with the development of a budget for emergency management programs
• Work with marketing to promote emergency management programs to the city, businesses, media, service organizations, etc.
• Promote and advance the safety culture in the organisation
• Conduct an organisational-wide health and safety workshop
• Coordinate the development and implementation of staff safety training requirements and maintain records, including compliance records
• Ensure organization-wide compliance with the Occupational Health and Safety (OHS) Act and regulations
• Ensure, at minimum, legal compliance and reduce the risk of non-compliance
• Collate and report to the Management team health and safety statistics on a monthly and quarterly basis
• Delegate responsibilities to ensure staff members grow as capable participants and decision makers
• Understand recruitment and selection related to workforce planning and its implications for productivity
• Promote the company’s mission and values. Coach, manage, counsel, appraise, and discipline employees
• Develop, coordinate, and enforce systems, policies, procedures, and productivity standards
• Develop and drive a culture of performance and achievement of goals
• Identify ways of promoting employee engagement and encouraging creativity
• Emphasise cultural alignment with the organisation’s culture amongst the team

EDUCATION/EXPERIENCE

• Must have a minimum of an Ordinary Level Diploma or its equivalent, or a bachelor’s degree in environmental health and safety or any related field
• Must have a minimum of two (2) years of work experience as a field operations Officer or a minimum of 5 years or more years of experience as a Health and Safety Manager or in any related position
• Health, Safety, and Environmental Certification is a plus (relevant certification in health and safety (e.g. NEBOSH IGC, HSE level 1-3)

REQUIREMENTS

• Ability to ride a two-wheeler
• Must be confident and outspoken
• Ability to communicate well in the language of the city and English
• Strong interpersonal and communication (written and oral) skills
• Must be proficient in Microsoft Office tools
• Ability to conduct risk assessment, be accurate, and pay attention to details
• Ability to architect strategy along with leadership skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• Must possess excellent knowledge of health, safety, and the environment
• Must possess excellent knowledge of security protocols and procedures
• Must possess report writing skills

 

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